1. Introduction
ComputerMD (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our remote computer repair services and website. Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
- Personal Data: We collect personally identifiable information that you voluntarily provide to us when you register for, or use, our services. This includes:
- Contact Information: Your name, email address, postal address, and phone number.
- Billing Information: Credit/debit card details, billing address, and transaction history for payment processing.
- Computer Information: To verify service entitlement and provide support, we may collect your computer’s IP address, MAC address, operating system details, hardware specifications, and system configuration data.
- Technical Data: We automatically collect certain information about your visit to our website, such as your IP address, browser type, and usage data. Like many sites, we use “cookies” and similar technologies to enhance your experience and collect data about site traffic and interaction.
3. How We Use Your Information
We use the collected information for several legitimate business purposes:
- To provide, operate, and maintain our repair services.
- To process your transactions and send related information, such as confirmations and invoices.
- To communicate with you, including for customer support, and to respond to your inquiries.
- To send you technical alerts, support and administrative messages, and security updates.
- For marketing purposes, such as sending you information about products and services that may interest you (you can opt-out at any time).
- To improve our website, services, and customer experience.
- To comply with legal obligations and enforce our terms and conditions.
4. Data Sharing and Disclosure
- Service Providers: We may share your personal data with trusted third-party vendors who provide services on our behalf, such as payment processing, data analysis, and customer service. These parties are obligated to use your data only to provide these services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational measures designed to protect the security of your personal information. We use measures such as encryption and access controls to safeguard your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access and Correction: You can request access to and correction of your personal data.
- Deletion: You can request the deletion of your personal data under certain circumstances.
- Objection and Restriction: You can object to, or request the restriction of, the processing of your data.
- Data Portability: You have the right to data portability.
- Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.
To exercise these rights, please contact us using the details provided at the end of this policy.
7. International Data Transfers
Your personal data may be transferred to, and processed in, countries other than your own. These countries may have data protection laws that are different from the laws of your country. We will ensure appropriate safeguards are in place to protect your data.